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MV407 won't install

Posted: Thu Mar 08, 2018 10:33 am
by GregSmith
Hi guys,

Bought the MV 407 last night and initial install went fine. Chose the MV 407 at the startup screen in Prepar3d V3 and then a message along the lines of 'this product is only licensed for Prepar3d V2, FSX will now close came up.

I obviously selected Prepar3d V3 at the install screen and haven't had FSX installed at all.

I thought perhaps something had gone awry with the install, so uninstalled via the installer. Now when I try and install It fails every time like the attached screen shot.

Any ideas? I ran the installer as administrator and had anti-virus etc turned off. I also downloaded the lastest installer from here in case it was a problem with the old one but it didn't make any difference.

Thanks for your help,

Greg
Milviz 407 Install Screen.jpg
Milviz 407 Install Screen.jpg (152.82 KiB) Viewed 9568 times
Windows 10 64bit
Prepared V3
ORBX FTX EU England
REX Skyforce (not running when problem occured)
A2A T6 Texan & Cessna Skylane
Aerosoft DR400X

Re: MV407 won't install

Posted: Thu Mar 08, 2018 2:02 pm
by Chuck Jodry
Hello Greg , I have an updated installer due today and its more than likely that will resolve your issue , please stand by .

Best CJ

Re: MV407 won't install

Posted: Thu Mar 08, 2018 2:54 pm
by GregSmith
Standing by, thanks CJ

Greg

Re: MV407 won't install

Posted: Sat Mar 10, 2018 10:35 am
by GregSmith
Any update on this yet guys? I’m quite keen to take her flying!

Re: MV407 won't install

Posted: Sat Mar 10, 2018 4:35 pm
by doodlebug
New version here:viewtopic.php?f=97&t=8980

Re: MV407 won't install

Posted: Sat Mar 10, 2018 6:08 pm
by GregSmith
Thanks Doodlebug, Sadly I've just tried the new installer and got the same result...

Milviz install error.jpg
Milviz install error.jpg (169.05 KiB) Viewed 9524 times

Any further suggestions?

Greg

Re: MV407 won't install

Posted: Sat Mar 10, 2018 6:30 pm
by Krazycolin
Disable your AV before installing.

Re: MV407 won't install

Posted: Sat Mar 10, 2018 6:37 pm
by GregSmith
AV is disabled, and running as admin.

Strange that it installed fine first time, but gave a 'this product is licenced for Prepar3d V2, FSX will now close' message.

I then uninstalled thinking something may have gone wrong the first time (uninstalled via the installer) and ever since throws up the above error whenever I try to re-install.

Re: MV407 won't install

Posted: Sat Mar 10, 2018 6:40 pm
by Krazycolin
Go into the root of your sim/simobjects/rotorcraft and delete the 407 directory and then reinstall

Re: MV407 won't install

Posted: Sat Mar 10, 2018 7:17 pm
by GregSmith
Hmmmm, strangely that folder doesn't exist....

Simobjects Rotorcraft.jpg
Simobjects Rotorcraft.jpg (70.57 KiB) Viewed 9514 times


Perhaps that's why It can't write the files?

Re: MV407 won't install

Posted: Sat Mar 10, 2018 7:31 pm
by Krazycolin
In that case, there are only two possible issues: the first is that yoiur AV has either corrupted the download or is actively trying to prevent you from installing. Or B:, you do not have admin rights on the installer or your computer

Re: MV407 won't install

Posted: Sat Mar 10, 2018 7:59 pm
by GregSmith
To be honest I don’t think it’s either of those as nothing has changed since the first successful install, or at least not as far as I know.

I’ll have another look though just to make sure.

Thanks for your help so far by the way.

Greg

Re: MV407 won't install

Posted: Sat Mar 10, 2018 8:29 pm
by GregSmith
Sussed it!!

It was a permissions issue, I reset the permissions for the main Prepar3D folder and it installed lovely!!

Thanks very much for your help guys, I’m off to have a spin now!

Greg

Re: MV407 won't install

Posted: Mon Mar 12, 2018 1:35 pm
by Chuck Jodry
Whenever I have seen that abort popup its because an element is open in another window , normally the MVAMS or something from a previous run of the .exe

Be sure there is nothing open and give it a try.

Best CJ