Fatal error

[WilliamG]

I purchased the Otter last evening, installed it into FSX acceleration. I have been unable to fly the aircraft. FSX has a fatal error every time the aircraft loads. I uninstalled it and ran the installer again with the same result. This is unique to the Turbo Otter.
Anti virus was turned off during installation. Any ideas?

[Krazycolin]

Was it off when you downloaded the product? Is it scanning your sim directory?

Running sim as admin? Ams as admin?

[JonathanBleeker]

Did you have a WX panel selected? Would help to see the crash report.

[WilliamG]

I turned the Antivirus off when installing, not downloading. I have never had issues with that in the past that I know of.
I know I am running FSX as admin,
Where the ams says radios I have default selected.
I am not familiar with how to access a crash report

[JonathanBleeker]

Go to start menu->Search->Event Viewer->Windows Logs->Application right after the crash occurs. Error should be right at the top. Select the text, copy it, and paste in your post.

[WilliamG]

I downloaded the installer again with the antivirus turned off during download with the same result


This is an error report

Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14
Faulting module name: XMLTools.dll, version: 2.0.0.1, time stamp: 0x55f74c27
Exception code: 0xc0000005
Fault offset: 0x00013d36
Faulting process id: 0x1768
Faulting application start time: 0x01d42db99d9f906d
Faulting application path: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
Faulting module path: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\XMLTools.dll
Report Id: 10e52c49-99ae-11e8-994e-bc5ff47a1c73


It was not the first one but it is the first event

[Taguilo]

Hi

Please check this post.
That is SP1, latest version. Be sure you dowloaded this one and not a previous version.
XMLTools should not throw an error as it is doing. If you have the proper T.Otter installer then let us know so we can try some options.

Thanks!.

Tomas

[WilliamG]

I uninstalled installer 180706 that I got with my purchase link and downloaded installer 180730 from the top thread and it seems to have been the solution.
Thanks for the quick response fellows.
Based on my one flight so far the Turbo Otter seems great.