accessing downloads

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russ.hicks
Posts: 2
Joined: Fri Sep 24, 2021 9:08 am
accessing downloads

Post by russ.hicks » Thu Nov 10, 2022 8:33 am

I seem to have forgotten the password for my account to access my downloads and Im not recieving a password reset mail when I try, please advise/
(my email is the same as used for this forum)
Thanks

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Slayer
Posts: 1517
Joined: Sat Mar 08, 2014 3:26 am
Contact:
Re: accessing downloads

Post by Slayer » Tue Nov 15, 2022 1:32 am

Are you following the correct link in the directions? There are actually 2 different links

orders before May 2021

orders after May 2021

Click on the underlined text. If you follow the wrong link you will not get any email.

perohijo
Posts: 4
Joined: Sat Dec 15, 2018 5:48 pm
Location: Florida
Re: accessing downloads

Post by perohijo » Tue Dec 20, 2022 7:35 pm

Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?

perohijo
Posts: 4
Joined: Sat Dec 15, 2018 5:48 pm
Location: Florida
Re: accessing downloads

Post by perohijo » Tue Dec 20, 2022 8:11 pm

perohijo wrote:
Tue Dec 20, 2022 7:35 pm
Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?
Is there a support email at all?"

User avatar
Slayer
Posts: 1517
Joined: Sat Mar 08, 2014 3:26 am
Contact:
Re: accessing downloads

Post by Slayer » Tue Dec 20, 2022 8:33 pm

perohijo wrote:
Tue Dec 20, 2022 8:11 pm
perohijo wrote:
Tue Dec 20, 2022 7:35 pm
Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?
Is there a support email at all?"
Yes - It can be found on the main webpage. The link was corrupted in the email. Just delete PC6 off the end of the URL and it will work.

New emails have been sent with an update link...


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