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Download Issue
Posted: Fri May 13, 2022 12:41 am
by jeremybraillard74
Good Afternoon,
I bought the MV310R tonight but I am unable to download it.
Did I do something wrong? The download page says that download is blocked and that I must contact the vendor
Have a nice evening!
Re: Download Issue
Posted: Fri May 13, 2022 4:04 pm
by gdeaton
Did you get sorted?
I'm also seeing this today after purchasing.
I sent an email to
info@milviz.com with my Order ID.
Hopefully it will be sorted sooner rather than later.
G.
Re: Download Issue
Posted: Fri May 13, 2022 6:10 pm
by jeremybraillard74
Hi,
Not yet
We'll see ^^
Re: Download Issue
Posted: Sat May 14, 2022 12:54 am
by Slayer
Please email me your order numbers
info@milviz.com if I haven't already responded to you on there.
It is likely due to the wrong country being selected during the order process. The order gets flagged because the wrong VAT was charged.
I will have to refund it and have you purchase again using the correct country details.
Re: Download Issue
Posted: Fri Jun 17, 2022 4:44 am
by launchpad72
I ordered the PC-6 a while ago and had a crash and needed to reload MS flight sim. I need to reload it but cant seem to find a login or reload on the homepage. How do I go about re-downloading it?
Re: Download Issue
Posted: Sat Jun 18, 2022 12:22 pm
by Slayer
launchpad72 wrote: ↑Fri Jun 17, 2022 4:44 am
I ordered the PC-6 a while ago and had a crash and needed to reload MS flight sim. I need to reload it but cant seem to find a login or reload on the homepage. How do I go about re-downloading it?
I can't find any order with the email you are using in the forums are you sure you bought it from us directly?
Re: Download Issue
Posted: Sun Jun 19, 2022 3:53 am
by launchpad72
I bought it from within the game. I am good now as I am currently downloading it.... Thanks for the help.
Re: Download Issue
Posted: Mon Jul 18, 2022 6:22 pm
by javiermenendezrodriguez
Good Afternoon,
I bought the MV310R today but I am unable to download it.
The download page says that download is blocked and that I must contact the vendor
I have bought the product from Spain and I am trying to download it from Spain.
Have a nice day!
Re: Download Issue
Posted: Mon Jul 18, 2022 10:21 pm
by Slayer
javiermenendezrodriguez wrote: ↑Mon Jul 18, 2022 6:22 pm
Good Afternoon,
I bought the MV310R today but I am unable to download it.
The download page says that download is blocked and that I must contact the vendor
I have bought the product from Spain and I am trying to download it from Spain.
Have a nice day!
Handled via email.