Contact the merchant for acces

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moros.gustavo
Posts: 1
Joined: Tue May 17, 2022 12:01 pm
Contact the merchant for acces

Post by moros.gustavo » Tue May 17, 2022 8:01 pm

Hi everyone, i bought the MV310R for MSFS2020, did pay, money went out from my account, but then when i click one the download link i get the message " Access to this file has expired. Contact the merchant for acces" ehh expired in just seconds :) event download no even once, that was 7 hours ago, i did wrote to Milviz, but havent got any help yet. Has any of you had same issue ? any idea ?
thanks for your help and time
//Gustavo

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Slayer
Posts: 1517
Joined: Sat Mar 08, 2014 3:26 am
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Re: Contact the merchant for acces

Post by Slayer » Wed May 18, 2022 12:09 am

Hello,

It is usually due to an incorrect country being selected during purchase so the right VAT wasn't charged and the order frozen.

There are a couple of other threads on this I have left here in general support.

I believe I have responded to you via email already to resolve this.


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