"Access to this file has expired" just after purchasing license

[gdeaton]

Hi there,

I just purchased MV310R for MSFS2020 licence but I get "Access to this file has expired" after navigating to the download URL in my Purchase confirmation email.

I'd be gradeful for your assistence

Thanks,
G.

[Slayer]

Typically this is because an incorrect country was used during purchase and the right VAT wasn't charged to an EU customer. The order gets flagged.

In this case I will have to refund it and have you repurchase again with the correct country.

Please email me your order number as this should be handled privately so as not to disclose any of your personal information.