K350 latest version crash with P3DV5.1 HF1 [Resolved-Reinstall access database redist]

parisstergidis
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K350 latest version crash with P3DV5.1 HF1 [Resolved-Reinstall access database redist]

Post by parisstergidis » Mon Nov 23, 2020 12:04 pm

Dear team,

I get a CTD when trying to load the 350 with p3dv5.1 academic with the new hf1. I run windows 10 64bit fully updated, nvidia gtx1070 fully updated and the latest version of the K350 found here in the forum. I also use Active sky for p3dv5.1 RC2. Please advise me.

Greetings

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Slayer
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Mon Nov 23, 2020 9:46 pm

I'm going to take a guess that 5.1hf1 broke something, probably the WXR. Do you get a crash without using that function? Seeing as how this just dropped there has been zero testing against it...

parisstergidis
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Re: K350 latest version crash with P3DV5.1 HF1

Post by parisstergidis » Tue Nov 24, 2020 8:54 am

Slayer wrote:
Mon Nov 23, 2020 9:46 pm
I'm going to take a guess that 5.1hf1 broke something, probably the WXR. Do you get a crash without using that function? Seeing as how this just dropped there has been zero testing against it...
Hi, how can I disable the WXR since the K350 is not loading? Also I don't have the Milviz WXR installed.

Raptor
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Raptor » Tue Nov 24, 2020 2:12 pm

Make sure you installed the latest 350i and P3D 5.1

https://milviz.com/forum/viewtopic.php?f=105&t=12588

You can deactivate the radar by going to your SimObjects/Airplanes/MV_King_Air_350i/Panel

Look for MV_WXM.dll and change the extension to BAK so that it is MV_WXM.BAK

That should deactivate the weather radar

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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Wed Nov 25, 2020 12:02 am

As a side note to what Raptor said: The WXR that is included in the KA is derived from the MV WXR product but has been customized and will also only work in the KA. In the past hotfixes and service packs to P3D cause it to stop working / cause crashes.

parisstergidis
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Re: K350 latest version crash with P3DV5.1 HF1

Post by parisstergidis » Thu Nov 26, 2020 3:40 pm

Raptor wrote:
Tue Nov 24, 2020 2:12 pm
Make sure you installed the latest 350i and P3D 5.1

https://milviz.com/forum/viewtopic.php?f=105&t=12588

You can deactivate the radar by going to your SimObjects/Airplanes/MV_King_Air_350i/Panel

Look for MV_WXM.dll and change the extension to BAK so that it is MV_WXM.BAK

That should deactivate the weather radar
This didn't help. Please advise me.

Raptor
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Raptor » Thu Nov 26, 2020 8:27 pm

Can you post your event viewer? If you deactivated the weather radar as above and is still crashing, then something else is causing the issue.

Also, what is your sim.dll version?

parisstergidis
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Re: K350 latest version crash with P3DV5.1 HF1

Post by parisstergidis » Fri Nov 27, 2020 7:08 pm

Raptor wrote:
Thu Nov 26, 2020 8:27 pm
Can you post your event viewer? If you deactivated the weather radar as above and is still crashing, then something else is causing the issue.

Also, what is your sim.dll version?
Handtekening van probleem:
P1: Prepar3D.exe
P2: 5.1.12.26829
P3: 5fb44f72
P4: ucrtbase.dll
P5: 10.0.19041.546
P6: 43cbc11d
P7: 000000000007287e
P8: c0000409
P9: 0000000000000007
P10:

Sim.dll version 5.1.12.26829

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Slayer
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Sun Nov 29, 2020 10:53 am

Activesky beta has been causing crashes for another user here. Try uninstalling it or not using it for a flight.

parisstergidis
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Re: K350 latest version crash with P3DV5.1 HF1

Post by parisstergidis » Sun Nov 29, 2020 12:13 pm

Slayer wrote:
Sun Nov 29, 2020 10:53 am
Activesky beta has been causing crashes for another user here. Try uninstalling it or not using it for a flight.
This didn't help either. I also unistalled active sky with no luck. The K350 is the only aircraft that gives me that problem. All the others like PMDG, FSLABS, TFDI, Qualitwings, Aerosoft CRJ, DC8, Feelthere and Captainsim give me zero crashes. Is it maybe the trueglass in the K350?

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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Sun Nov 29, 2020 12:32 pm

parisstergidis wrote:
Sun Nov 29, 2020 12:13 pm
Slayer wrote:
Sun Nov 29, 2020 10:53 am
Activesky beta has been causing crashes for another user here. Try uninstalling it or not using it for a flight.
This didn't help either. I also unistalled active sky with no luck. The K350 is the only aircraft that gives me that problem. All the others like PMDG, FSLABS, TFDI, Qualitwings, Aerosoft CRJ, DC8, Feelthere and Captainsim give me zero crashes. Is it maybe the trueglass in the K350?
I've asked Colin to have another look to see if there is anything that can be done on our side. Any crash logs you may have or anything in Windows event viewer related to the CTD would be helpful.

parisstergidis
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Re: K350 latest version crash with P3DV5.1 HF1

Post by parisstergidis » Wed Dec 02, 2020 9:24 am

Slayer wrote:
Sun Nov 29, 2020 12:32 pm
parisstergidis wrote:
Sun Nov 29, 2020 12:13 pm
Slayer wrote:
Sun Nov 29, 2020 10:53 am
Activesky beta has been causing crashes for another user here. Try uninstalling it or not using it for a flight.
This didn't help either. I also unistalled active sky with no luck. The K350 is the only aircraft that gives me that problem. All the others like PMDG, FSLABS, TFDI, Qualitwings, Aerosoft CRJ, DC8, Feelthere and Captainsim give me zero crashes. Is it maybe the trueglass in the K350?
I've asked Colin to have another look to see if there is anything that can be done on our side. Any crash logs you may have or anything in Windows event viewer related to the CTD would be helpful.
Thank you Slayer. I have also noticed that when I load the flight, the startup screen does not go away like the other aircrafts when you see only a black screen and the loading window. Maybe this helps?

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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Thu Dec 03, 2020 8:36 pm

I've seen that before during betas , on my side at least it was an incomplete or corrupted install.

Another suggestion is to uninstall the aircraft, make sure that all remnants of the older version are gone. If you have any of the files below get rid of them. Make sure you have P3D excluded from Windows defender scans, right click the installer and run as admin and also run your sim as admin.
clr1.JPG
clr1.JPG (93.93 KiB) Viewed 3159 times
CLR2.JPG
CLR2.JPG (71.13 KiB) Viewed 3159 times
clr3.JPG
clr3.JPG (68.82 KiB) Viewed 3159 times
I was also informed that work is ongoing in regards to trueglass but that doesn't seem to be your issue here but keep your eyes on the forum for an update of some kind (NO ETA)

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Slayer
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Slayer » Thu Dec 03, 2020 9:06 pm

Also another possibility as you aren't the only one that has a ucrtbase.dll crash:

https://www.prepar3d.com/forum/viewtopi ... 5&start=15

Bottom line for that one is disable SODE in V5.1 but it could be any number of issues not related to our particular product.

Mischa
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Re: K350 latest version crash with P3DV5.1 HF1

Post by Mischa » Fri Dec 18, 2020 12:07 pm

I also facing the same issue after going to V5.1 HF1.

Disabling local WX DLL and disabling the global WX did not change it .

I added the entry in theCFG as mentioned without any effect.

And I also see this issue :
... I have also noticed that when I load the flight, the startup screen does not go away like the other aircrafts when you see only a black screen and the loading window. .
It is the only AC I did have this CTD. All others running fine also with TG and RL.

Cheers,
Michael


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