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Operating System is not configured error[Resolved - reinstall Access redist]

Posted: Sat Sep 05, 2020 11:09 am
by gibo
Several days ago I installed the latest 1.1.36 version and carried out a few flights in Prepar3d v5 without any problems, in particular using the saved flight referred to in this post, however today I selected a previously saved flight flight and received the following message
Image

I had to shut down the sim via Task Manager.

I rebooted my pc and started P3d again and selected default flight and changed aircraft to a default Milviz B350 and received the same message.

After rebooting the sim I opened a previously saved flight but this time with an A2A aircraft and the flight started.

I have never had this problem previously.

Cheers,

gibo

Re: Operating System is not configured error

Posted: Sun Sep 06, 2020 4:57 pm
by Slayer
Did you or do you have installed MS office 32 bit?

Re: Operating System is not configured error

Posted: Mon Sep 07, 2020 4:51 am
by gibo
Slayer wrote:
Sun Sep 06, 2020 4:57 pm
Did you or do you have installed MS office 32 bit?
I have not installed anything for quite awhile.

The only thing that I can think if that may be different is a Windows update.

I have w10 and office 64bit.

Re: Operating System is not configured error

Posted: Tue Sep 08, 2020 2:40 am
by Slayer
Thanks. Asking the team to take a look.

Re: Operating System is not configured error

Posted: Wed Sep 09, 2020 12:13 pm
by gibo
Thanks Steve.

I actually re-installed this morning after removing via "Add-Remove Programs" and I still receive the same message.

Cheers,

gibo

Re: Operating System is not configured error

Posted: Wed Sep 09, 2020 12:37 pm
by gibo
Steve,
Further to my pre pious post, the only thing that I can think of that has changed on my pc since the KA was working is a recent MSFS20 update. I wonder if that made any setting change to W10.

Re: Operating System is not configured error

Posted: Wed Sep 09, 2020 1:26 pm
by Slayer
Try running a repair of ms office ( control panel/add remove programs and pick repair instead of uninstall).

Also make sure all your drivers are up to date and check window update for any updates , especially to Office.

Re: Operating System is not configured error

Posted: Mon Sep 21, 2020 11:04 am
by gibo
Slayer wrote:
Wed Sep 09, 2020 1:26 pm
Try running a repair of ms office ( control panel/add remove programs and pick repair instead of uninstall).

Also make sure all your drivers are up to date and check window update for any updates , especially to Office.
Hey Steve,

I tried a couple of the above earlier but ran out of time. Anyhow since then I repaired MS Access as discussed here https://milviz.com/forum/viewtopic.php?f=105&t=12492 and all is working again.

Thankyou all :D

Cheers,

gibo

Re: Operating System is not configured error[Resolved - Reinstall Access redist]

Posted: Mon Sep 21, 2020 2:10 pm
by Slayer
Good to hear. Thanks for letting us know.