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Activation Error (Resolved)

Posted: Wed Aug 05, 2020 3:45 am
by l3ubba
Today I tried loading up the King Air in my sim (latest version of P3Dv4.5) and I received the following error when I went to start the scenario: "The product is either not activated or the activation is invalid. Please contact support." I flew a flight with it about two hours prior to that with no issues so I am kind of perplexed as to why it suddenly has an activation error.

Re: Activation Error

Posted: Wed Aug 05, 2020 9:50 pm
by Slayer
Hi , we will get you reset and fixed up.

Thanks for your patience, if you run in to further issues please leave feedback on this same post.

Re: Activation Error

Posted: Fri Aug 07, 2020 1:40 am
by l3ubba
I was able to do one flight with it tonight then I tried loading up into a second flight about an hour or two later and ran into the same issue. What activation process do your products use? The aircraft has been installed on my computer this whole time, it isn't like I've been uninstalling it and reinstalling it a bunch. Am I using an activation every time I load it up in the sim?

Re: Activation Error

Posted: Fri Aug 07, 2020 2:08 am
by Slayer
I have to tread here lightly without giving away copy protection info, but it is not your sim . Sorry for your inconvienience.

I am asking a developer to have a look . Thanks

Re: Activation Error

Posted: Fri Aug 07, 2020 3:27 am
by doodlebug
I have re-set your key. Let us know if that fixes your issue

Re: Activation Error

Posted: Sat Aug 08, 2020 2:42 pm
by l3ubba
So far everything seems to be working again. Thanks.