get CTD when select B350i at startup

[clhuang37]

I can not launch P3D when I select 350i in startup dialog...….Why?

https://www.youtube.com/watch?v=WdLlXhOOH5I

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x25a8
Faulting application start time: 0x01d5b88e5dea6463
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 272dbbdb-49a0-4249-a3a7-f9856b248efe
Faulting package full name:
Faulting package-relative application ID:

[KenG]

Do you have REX-MV Weather Radar Advantage?

[clhuang37]

Do you have REX-MV Weather Radar Advantage?

Yes, I have it, but is it the problem? if it is, should I disable or uninstall it?

[KenG]

OK, make sure you have the latest update.

If that does not work go to your Prepar3d/Modules/ folder and rename MV_WXM.dll to MV_WXM.inactive and see if it loads.

-Ken

[clhuang37]

OK, make sure you have the latest update.

If that does not work go to your Prepar3d/Modules/ folder and rename MV_WXM.dll to MV_WXM.inactive and see if it loads.

-Ken

Dear Ken:
I update the latest WX Radar, restart, rename MV_WXM.dll to MV_WXM.inactive as you said, launch P3D and select KA350, then it appears ChasePlan disconnect dialog in notification zone, and P3D stop execute when the loading bar reach 100%. see as below steam.
https://youtu.be/ILmeMF_l8Pc

[KenG]

OK, so it is not the MV_WXM.dllmodule, you can name it back.

Looks like the preview is not even coming up correctly.

Maybe an installation error.

I assume you tried uninstalling, checking the folders are cleaned up, disabling your antivirus, and reinstalling?

May need one of the devs to look at this one.

-Ken

[clhuang37]

OK, so it is not the MV_WXM.dllmodule, you can name it back.

Looks like the preview is not even coming up correctly.

Maybe an installation error.

I assume you tried uninstalling, checking the folders are cleaned up, disabling your antivirus, and reinstalling?

May need one of the devs to look at this one.

-Ken

I uninstall , and make sure the folders clean, disable windows security, and reinstall, but still the same.
https://youtu.be/dGx4mwQWHCU

[KenG]

OK, thank you. Please wait and a dev will get to you as soon as they can.

[clhuang37]

OK, thank you. Please wait and a dev will get to you as soon as they can.

Dear Ken:
I got an email and download MV_KA350i_v1.0.1_191223.exe, re-install it, the same. please see the below link.
https://youtu.be/4wsORJmreqw

[yoann-samson]

Good evening,

Did you find a solution for this problem ?

I have the same one...

Kind regards,

[doodlebug]

could you please post the error report from windows.
You will find the Windows error log here:
Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application

[yoann-samson]

Nom de l’application défaillante Prepar3D.exe, version : 4.5.13.32097, horodatage : 0x5d8abf93
Nom du module défaillant : ucrtbase.dll, version : 10.0.18362.387, horodatage : 0x4361b720
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000006db8e
ID du processus défaillant : 0x2d70
Heure de début de l’application défaillante : 0x01d5bc216984c204
Chemin d’accès de l’application défaillante : E:\P3D\Prepar3D.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll
ID de rapport : 93dcc93f-4dd6-4879-96ee-2cae9a7799e4
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

[yoann-samson]

No idea ?

[yoann-samson]

I solved my problem by doing a repair of Windows

Kind regards,
Yoann

[clhuang37]

I solved my problem by doing a repair of Windows

Kind regards,
Yoann

How to repair?