K350 latest version crash with P3DV5.1 HF1 [Resolved-Reinstall access database redist]

[Slayer]

Are you guys using EA? It is not supported yet and can cause crashes on our integrated and stand alone WXR.

[Mischa]

I do not use EA. And I deactivated WX DLL for testing but it does not help-

Cheers,
Michael

[Slayer]

I do not use EA. And I deactivated WX DLL for testing but it does not help-

Cheers,
Michael

Michael do you also have the ucrtbase.dll in event viewer like parisstergidis?

[Mischa]

Hi Steve,

yes, ucrtbase also.

See attached the entry from today after fresh installation of latest version :

Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 5.1.12.26829, Zeitstempel: 0x5fb44f72
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.546, Zeitstempel: 0x43cbc11d
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000007287e
ID des fehlerhaften Prozesses: 0xb6c
Startzeit der fehlerhaften Anwendung: 0x01d6e1d4938fab7c
Pfad der fehlerhaften Anwendung: E:\Prepar3D v5\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\ucrtbase.dll
Berichtskennung: cdccafdd-000d-4aec-84bf-792bebbfda99
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Version ucrtbase: 10.0.19041.546


Did it with admin privilegs as always. I'm using KA since the first beta but I never faced this issue.

Cheers.
Michael

[Slayer]

I'm asking the team to look at this. A look on the LM forums also shows others having this crash even without the KA. Probably require some type of debugging to see if it is on our end or LM.

Others have said SODE was the cause of the crash for them. (used with many scenery products)

[Mischa]

I tested with SODE deactivated but same result.

Cheers,
Michael

[Slayer]

If this is related to RL or TG - the proper fix is to use legacy render and the latest .dll's that would get downloaded and automatically installed. I have a suspicion that the ucrtbase.dll crash is something different though. I've asked the devs to take a look.

[Mischa]

- tested with latest DLLs for RL and TG
- tested with RL and TG switched off plus SODE deactivated

No change with the issue.

Cheers,
Michael

[Slayer]

I've spoken with the developers. They believe the ucrtbase.dll crashes are not related to our product but P3D itself or another addon. There is no real way we can troubleshoot this as it is out of our control.

[Mischa]

Found the solution !

After checking each item of my installations and updates during the last months I found that there were some updates for the NET components and the MS Access. So I deleted all this updates and reinstalled the core components again.

The root cause was the update of the ACCESS Database....

After removing Access from the control panel and running the AccessDatabaseEngine_X64.exe from the Redist directoy the KA is back in the air.

Cheers,
Michael

[B747F]

Do I read the posts right, with EA on, I should not use WX radar?

[Slayer]

According to the information I have, the WXR is not working with EA. It may not crash but the display will not be right.

[kevin_firth]

According to the information I have, the WXR is not working with EA. It may not crash but the display will not be right.

I super hope that the future holds an EA documented and stable enough for the WXR to work...