Support Help

[emca]

Hello,

I purchased the F-4E Phantom from JustFlight and followed the installation instructions. Upon running the sim, the VC is frozen (I am unable to move the stick or the throttles), and when I press SHIFT+1 to access the load out menu, nothing comes up except for a grey box. I am not sure what to do or try next.

Thank you for the assistance

Does your system meet the sims requirements?: YES
Did you temporarily disable your anti-virus program during the download process?: YES
Before installing did you disable UAC. (User Account Control)?: YES
Did you install, and are you running the sim as an admin?: YES
Before running the sim did you make sure the FSX/P3D directory is off limits to any AV scanning?: YES
Does your system have the required distributables?: YES
Is your video card DX11 compatible?: YES
If applicable, did disable any FSX to P3D migration tools (like Estonia) before running the sim?: YES
Are you using an aircraft other than a Milviz one as your default aircraft?: YES
Do you have the appropriate SimConnect libraries installed?: YES

Aircraft:
Sim platform: FSX + Acceleration
Operating system: Vista
Version:

[JonathanBleeker]

I think your operating system is a bit out of date. My apologies. I will get the website updated as our F-4E was released back when we used a much older compiler. It is now only supported on Win7 and up. But I would suggest that you do upgrade your OS in any case.

[Krazycolin]

Vista was, afaik, never supported by us.